Returns

Whilst we really hope you love your Solillas, we of course understand if the fit isn’t quite right or you’ve had second thoughts. You can send the items you wish to return to our returns department within 28 days of receipt.

Returning an item is a simple process.

UK Customers

If you are in the UK, you can either send your Solillas back via CollectPlus or Royal Mail. Please complete the applicable returns form below to download a prepaid label. If you don't have a printer, please use the Royal Mail service.

CollectPlus

Please click here to complete the CollectPlus Online Returns Form.

You will be emailed a CollectPlus label to print and pop on the front of your package and then drop it off at any of the 7,000 local stores offering CollectPlus services. To find your nearest CollectPlus store, just click here

Royal Mail

Please click here to complete the Royal Mail Online Returns Form.

You will receive a Royal Mail label to print and pop on the front of your package. If you don't have a printer, a QR code will be sent to you mobile. Take your package and, if you didn't print the label, the QR code on your mobile, to either a Post Office branch or Royal Mail Customer Service Point (CSP). 

International Customers

Please contact us at info@solillas.com to arrange your return.

 

Frequently asked questions: 

The courier tracking information states that my return has arrived at your warehouse. Why have I not yet received confirmation of my refund?

Once your return arrives at our warehouse it gets sorted, inspected and checked in by our team. This process can take a day or so. If you've not received confirmation from us within three working days of your return arriving, please get in touch and we will investigate. 

I have had confirmation of my return but the refund has not yet appeared in my bank account.

Please note that it can take up to 28 days for the banks to process the refund and for it to appear in your account or back on your card.

 

A Mistake

As hard as we try to get everything spot on, sometimes we make a mistake. If we’ve sent you the incorrect item or there is a problem with the goods, please contact us:

info@solillas.com
+44 (0) 20 8144 0448

Depending on the problem, we’ll then either provide you with a refund, send you a replacement or the correct item. We’ll of course refund you for the costs you incur returning the item to us.