Returns

Whilst we really hope you love your Solillas, we of course understand if the fit isn’t quite right or you’ve had second thoughts. You can send the items you wish to return to our returns department within 28 days of receipt in perfect condition in the original box.

Returning an item is a simple process.

UK Customers

If you're in the UK, returning your Solillas is a breeze with Royal Mail – and it won't cost you a penny. You've got the option to have Royal Mail swing by and pick up your package, making it super convenient. Plus, they'll even bring a label along with them if you can't print one at home.

Please click here to start your return.

International Customers

Please contact us at info@solillas.com to arrange your return.

Frequently asked questions: 

The courier tracking information states that my return has arrived at your warehouse. Why have I not yet received confirmation of my refund?

Once your return arrives at our warehouse it gets sorted, inspected and checked in by our team. This process can take a day or so. If you've not received confirmation from us within three working days of your return arriving, please get in touch and we will investigate. 

I have had confirmation of my return but the refund has not yet appeared in my bank account.

Please note that it can take up to 28 days for the banks to process the refund and for it to appear in your account or back on your card.

A Mistake

As hard as we try to get everything spot on, sometimes we make a mistake. If we’ve sent you the incorrect item or there is a problem with the goods, please contact us:

info@solillas.com
+44 (0) 20 8144 0448

Depending on the problem, we’ll then either provide you with a refund, send you a replacement or the correct item. We’ll of course refund you for the costs you incur returning the item to us.